Op afstand wfm jobs in Utrecht, Nederland.

... mandatory. - Confident user of Microsoft Excel or Google Sheets for data analysis, reporting, and workforce planning. - Experience with workforce management (WFM) platforms or telephony systems is considered an advantage. - Strong numerical aptitude and analytical thinking, with the ability to interpret operational data ...

... delivery speed, quality, and predictability. - Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WFM, and telephony platforms. - Own the Service Cloud roadmap, balancing needs across global Adyen teams sharing the platform. - Partner with regional and functional ...

... delivery speed, quality, and predictability. - Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WFM, and telephony platforms. - Own the Service Cloud roadmap, balancing needs across global Adyen teams sharing the platform. - Partner with regional and functional ...

... delivery speed, quality, and predictability. - Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WFM, and telephony platforms. - Own the Service Cloud roadmap, balancing needs across global Adyen teams sharing the platform. - Partner with regional and functional ...

... delivery speed, quality, and predictability. - Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WFM, and telephony platforms. - Own the Service Cloud roadmap, balancing needs across global Adyen teams sharing the platform. - Partner with regional and functional ...

... fluent in English and comfortable working with senior leadership. - Nice to have: experience with AI in customer support (chatbots, AI agents, knowledge base), WFM/forecasting, or a CRM migration. ❤️ Our Values - No bullshit: Big egos suck. Be open, honest and transparent. Share your mistakes openly and learn from them. ...