Op afstand Voltijd wfm jobs in Utrecht, Nederland.

... mandatory. - Confident user of Microsoft Excel or Google Sheets for data analysis, reporting, and workforce planning. - Experience with workforce management (WFM) platforms or telephony systems is considered an advantage. - Strong numerical aptitude and analytical thinking, with the ability to interpret operational data ...

... delivery speed, quality, and predictability. - Define and execute the Customer Support technology strategy, including Service Cloud alongside other tools such as QA, WFM, and telephony platforms. - Own the Service Cloud roadmap, balancing needs across global Adyen teams sharing the platform. - Partner with regional and functional ...