Sr. Engineer Front Line Application Support in Leiden, Nederland
Bristol Myers Squibb
Op afstandWerk vanaf overal
Leiden, Nederland
Bristol Myers Squibb seeks a Senior Engineer to lead front-line application support for manufacturing systems in Leiden. The role involves managing a remote team of 8+ engineers providing 24/7 technical support for Emerson Syncade and DeltaV platforms, while identifying process improvements and maintaining stakeholder relationships.
Responsibilities
Lead remote engineering team providing 24/7 technical support for Emerson Syncade and DeltaV; ensure quality and performance targets are met
Triage and resolve user technical support requests; identify and implement process improvements and automation opportunities
Develop and maintain stakeholder relationships; lead Digital Plant meeting cadence and represent site in outage planning meetings
Mentor and provide technical guidance to application support team; maintain current knowledge of EMES infrastructure and software features
Collect customer feedback and collaborate with global manager to develop policies and procedures compliant with relevant standards
Requirements
Bachelor's degree in Computer Science, IT, Chemical Engineering, or related field; Associate or technical degree with equivalent experience considered
4–6 years of relevant experience in team lead or management application support capacity
Technical support experience with strong analytical and problem-solving skills
Proficiency with Emerson Syncade and DeltaV platforms preferred
Experience with manufacturing platforms such as Oracle and pharma manufacturing environments
Proven ability to manage remote teams in global settings and navigate ambiguity
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