Sr. Engineer Front Line Application Support in Leiden, Nederland

Bristol Myers Squibb seeks a Senior Engineer to lead front-line application support for manufacturing systems in Leiden. The role involves managing a remote team of 8+ engineers providing 24/7 technical support for Emerson Syncade and DeltaV platforms, while identifying process improvements and maintaining stakeholder relationships.

Responsibilities

• Lead remote engineering team providing 24/7 technical support for Emerson Syncade and DeltaV; ensure quality and performance targets are met
• Triage and resolve user technical support requests; identify and implement process improvements and automation opportunities
• Develop and maintain stakeholder relationships; lead Digital Plant meeting cadence and represent site in outage planning meetings
• Mentor and provide technical guidance to application support team; maintain current knowledge of EMES infrastructure and software features
• Collect customer feedback and collaborate with global manager to develop policies and procedures compliant with relevant standards

Requirements

• Bachelor's degree in Computer Science, IT, Chemical Engineering, or related field; Associate or technical degree with equivalent experience considered
• 4–6 years of relevant experience in team lead or management application support capacity
• Technical support experience with strong analytical and problem-solving skills
• Proficiency with Emerson Syncade and DeltaV platforms preferred
• Experience with manufacturing platforms such as Oracle and pharma manufacturing environments
• Proven ability to manage remote teams in global settings and navigate ambiguity