Operations Manager – Fashion Boutique Amsterdam Reporting directly to the Boutique Director, the Operations Manager contributes to the piloting of the performance of the boutique, ensures the smooth-running of daily operations and implements projects to enhance the operational efficiency and the financial health of the boutique and ultimately elevate the client experience.

What impact you can create at CHANEL

As part of boutique management committee, you work closely with your pears to define and execute the boutique strategy in line with the brand priorities. Your role is based on several axes:

Ensuring the financial health of the boutique

Monitoring retail indicators such as turnover, sell-through, boutique traffic and proposing corrective actions where required
Contributing to the setting and piloting of sales targets for the boutique and the Fashion advisors
Reporting on stock and collection performances to optimize buying decisions and sales performance with a specific focus on ensuring product availability, out-of-stock or over-stock situations and proposing corrective actions
Anticipating business evolutions and supporting boutique management in building strategic action plans to address them
Preparing the required analyses for weekly and monthly meetings, as well as for each buying session, to ensure a clear understanding and a comprehensive overview

Enhancing daily operations and taking responsibility for cash, stock, care&repair and alteration activities

Supervising the management, organization and optimization of these activities within the boutique
Creating the conditions and providing the adequate support, including some field operational support (performing inventories, handling the till, etc.) so that all targets are met in all of these activities
Orchestrating the roll-out and follow-up of strategic retail projects such as RFID, new tools etc.
Ensuring all cash, inventory and security procedures are followed and comply with regulations
Taking a leadership role of expertise over all processes and procedures and supporting the team in the adoption of new procedures
Playing a key role in the orchestration of Chanel&Moi program in collaboration with marketing manager

Motivating the back-office teams (cash, stock, care&repair and alteration) to create the conditions that promote an expectation-exceeding client journey

Managing the back-office team (cash, stock, care&repair and alteration) in terms of recruitment, leadership, and setting and monitoring individual goals of team, identifying areas of development and formulating action and training plans to enhance skills and performance
Support the development of the VM team with the help of the country VM coordinator
Conveying the House Strategy to boutique teams, ensuring objectives are understood and executed effectively
Enthusing the team with positive leadership and encouraging collaboration and knowledge sharing with complementary functions in the boutique

Ensuring a positive working environment and reaching the highest retail standards

Overseeing all maintenance, IT, security, administrative functions for the boutique, both internally and externally
Ensuring the boutique reflects CHANEL’s standards of luxury to support the client experience on the floor, and that the back-office offers an efficient and nurturing environment for staff
Provisioning the boutique with required supplies and orchestrating boutique tools order (uniforms, packaging, others) and its implementation (guideline, timing)
Acting as a strong business partner by fostering effective collaboration, maintaining open communication, and building strong working relationships with management-level peers and all relevant stakeholders

You are energized by

The history and heritage of The House of CHANEL, and its products and collections
Numbers and business development
Working on various projects in a dynamic, fast paced and complex environment
Switching regularly from operational tasks to strategic thinking
Making decisions as part of a collaborative team
Developing talents within your team and growing and developing your team’s skillset
Creativity and innovation by testing, learning, and taking new risks
Thinking on your feet’-style problem-solving, whether it be a small and mundane issue or an urgent and complex one

What you will bring to the team

Bachelor’s or Master’s degree in Fashion, Finance, Business or Management.
Significant experience (5 years) in retail operations and team management
Analytical mindset, data interpretation expertise, precision
Advanced proficiency in Microsoft Office applications
Excellent interpersonal, verbal and written communication skills
Dutch and English are mandatory, French is a plus
Fulltime available and living in/around Amsterdam
Flexibility with the ability to work late nights (events), weekends and public holidays

Interested?

We would like to receive your motivation letter and cv. Applications without a motivation letter will not be processed. If we see a match, we would like to get to know you better. We only accept applications from candidates who are currently allowed to live and work in the Netherlands. Should we see a match, we would like to get to know you better. To avoid mutual disappointment, we ask you to respond only if you meet the profile. At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

Operations Manager

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