Vacaturebeschrijving

Lead Service Designer in Best, Nederland

Neev

Best, Nederland

  • Bachelor’s / Master’s Degree in Service Design, Strategic Design, or Innovation Design Management
  • Minimum 8 years proven track record as a Service Designer / Design Strategist
  • Experience in a complex Enterprise Software domain
  • Core Skills

    • Qualitative & Quantitative User Research
    • Customer & User Research – formative and evaluative
    • User Journey & User Flow Mapping – Status-Quo and Future State
    • Ecosystem / Capability Mapping
    • Heuristic Evaluation
    • Opportunity Mapping
    • People, Process & Technology mapping
    • Experience Prototyping
    • UX Design
    • Figma – hands-on fluency
    • Visual Communication & Storytelling
    • Cross-functional Workshop / Co-creation Facilitation
    • Systems Thinking
    • Stakeholder Management & Influencing
    • Ability to navigate ambiguity and own projects end-to-end

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