IT Support Engineer in Amersfoort, Nederland

Eurofins seeks an IT Support Engineer to provide first-line support for a LIMS system and related software in an R&D laboratory environment. The role involves troubleshooting, user assistance, and collaboration with development and infrastructure teams in a hybrid setup.

Responsibilities

• Handle first and second-line IT support queries independently and triage to appropriate teams
• Learn and master company-specific software, LIMS systems, and operational processes
• Support laboratory users by visiting sites and understanding actual system usage
• Document solutions and provide feedback to development teams on software improvements
• Assist with infrastructure and workplace management tasks when needed

Requirements

• Self-starter with strong problem-solving and communication skills
• MBO-level education or equivalent
• 5+ years IT support experience in an industrial setting
• Fluent in Dutch and English, both written and spoken
• Willing to participate in on-call rotation
• Laboratory process experience or agile development knowledge preferred