IT Support Engineer in Amersfoort, Nederland

IT Support Engineer at Eurofins providing first-line technical support for a LIMS system and related software to laboratory users. The role involves troubleshooting, prioritizing tickets, documenting solutions, and collaborating with development and infrastructure teams in a hybrid work environment.

Responsibilities

• Handle first and second-line IT support tickets independently
• Prioritize incoming requests and escalate to appropriate technical teams as needed
• Learn company-specific software and business processes; provide operational insights
• Manage occasional infrastructure and workplace management issues
• Document solutions and communicate findings to development team for software improvements

Requirements

• Self-starter with problem-solving and communication skills; hands-on approach
• MBO-level education
• 5+ years IT support experience in industrial environments
• Willingness to participate in on-call rotation
• Fluent in Dutch and English
• Laboratory processes or agile development experience preferred