Internship assignment: Reliable service KPIs in Harderwijk, Nederland

What do we offer

• Work on automation projects with impact around the world.

• Learn from experienced colleagues and take on responsibility from day one.

• Develop your skills and discover where your strengths lie.

• Opportunities to continue your career at AWL after your internship, graduation project or traineeship.

What do we expect

• Education level: HBO (bachelor), e.g. Industrial Engineering & Management (TBK), Business Administration or Business IT & Management

• Competences: data analysis, process design, change management, communication

• Languages: Dutch and English

• System knowledge: Power BI and Excel; Dynamics 365 or Power Apps is a plus

About this vacancy

AWL Service steers on CSM and Power BI data, but figures are only as good as the registration: since June the machine field is filled in for about half of the cases, root causes and hours are often missing, and the AI severity is not validated. You design a registration standard and KPIs. Type: process and information design.

Assignment:

• Why interesting: you shape how a growing service organisation measures itself; your KPIs and dashboard will be used by the team and management.

• Goal: complete and reliable case registration and clear KPI definitions (first reply, substantive reply, lead time), so that service performance can be measured and improved.

• Tasks: map current registration and data gaps; validate the AI-based severity; define KPIs and registration rules with first line support and engineers; build checks and a KPI dashboard in Power BI; train users and measure the improvement.

Application process

1. Your application
   Great that you’ve applied! We’ll review your application carefully and get back to you within a week.

2. First interview
   You’ll meet with a recruiter and/or hiring manager to discuss your experience, motivation, and the role.

3. The next interview
   A deeper conversation with the team about the (technical) aspects of the role and how you would collaborate day to day.

4. The assessment
   Depending on the role, we may include a practical or skills assessment.

5. The offer
   When it’s a match, we’ll share an offer and walk you through next steps to join AWL.