IM Transcend- Program Manager, Signavio in Leiden, Nederland

Johnson & Johnson seeks an experienced Program Manager to lead the global deployment and support of Signavio process management software as part of the Transcend ERP modernization initiative. The role combines technical delivery, vendor management, governance, and change leadership to drive adoption across the organization.

Responsibilities

• Lead end-to-end Signavio deployment including configuration, integrations, testing, and cutover
• Own production stability, day-to-day support, incident management, and SLA performance tracking
• Design governance frameworks, roles, and lifecycle processes for process documentation and change
• Configure platform settings, libraries, templates, repositories, and user access controls
• Develop training programs, adoption materials, and user enablement resources

Requirements

• 8+ years relevant experience with 5+ years leading SaaS deployment/support programs
• Hands-on experience with Signavio or similar business process management platforms
• Strong technical knowledge of APIs, integrations, identity and access controls, enterprise architecture
• IT service management expertise in incident, change, and problem management with SLA tracking
• Proven stakeholder engagement and change management capabilities
• Bachelor's degree strongly preferred; high school diploma minimum