Fulltime Technical Support Specialist in Utrecht in Utrecht, Nederland

What are you going to do:

Do you love diving deep into technical challenges and delivering effective hardware solutions? In your position as Technical Support Specialist Utrecht, you will serve as the crucial link between customers, field teams, and R&D engineers. Operating from the service headquarters in Utrecht, you handle escalations, manage RMA processes, and guarantee maximum uptime for high-performance visual displays.

You blend bench testing with partner engagement: analyzing hardware anomalies, generating technical knowledge-base articles, and occasionally visiting international client sites or exhibitions for hands-on commissioning.

Key Responsibilities:

• Manage Tier-2 technical tickets, warranty cases, and RMAs through the CRM system;
• Perform detailed failure investigations (root-cause analysis) on returned display modules;
• Author and maintain technical instructions, support guides, and procedural documentation;
• Host technical workshops and product onboarding sessions for regional partners;
• Coordinate with product development to resolve firmware and hardware anomalies.

About the company

An internationally renowned manufacturer specializing in high-grade display technology for retail and outdoor signage. The team in Utrecht fosters a down-to-earth atmosphere where team spirit and technical excellence take center stage. Apply now through YoungCapital!

What we offer

• Strong Remuneration: Competitive salary structured around your experience level + 8% holiday pay;
• Generous Leave: 25 paid holidays annually;
• Provided Tools: High-spec laptop, mobile phone, safety shoes, and professional work gear;
• Covered Travel: Full reimbursement of travel expenses and accommodations abroad;
• Direct Impact: Work on high-visibility display installations seen by millions worldwide;
• Inspiring Environment: An international, entrepreneurial team with an open-door culture.

What we ask

• Technical education or equivalent hands-on experience in AV technology, electronics, or mechatronics;
• Practical competence with electronic diagnostics, circuit testing, and system repairs;
• Customer-oriented attitude, well-organized, and comfortable working independently;
• Stationed within commuting distance of Utrecht with a valid category B driving licence;
• Ready and willing to travel abroad within EMEA when customer projects require it;
• Fluent in English; conversational skills in German or French are an advantage.

Apply

Extra information

#indebuurt #wervingenselectie

Status

Open

Education Level

Middelbare school, MBO, HBO

Location

Utrecht

Working hours per week

40

Type of Contract

Fulltime (startersfunctie), Fulltime (ervaren)

Salary indication

Tussen €3.000 en €3.500 Per maand

Responsible for

As a Technical Support Specialist in Utrecht, you serve as the crucial link between customers, field teams, and R&D engineers for high-performance visual displays

Published at

26-10-2026