Desktop Support engineer-Netherland in Aemstelredamme, Nederland

About the Opportunity
A global IT infrastructure and end-user support provider operating across APAC and beyond, we deliver mission-critical desktop, device, and network support services to multinational enterprises with demanding uptime and security requirements. Our engineers are frontline responders for enterprise end-users—ensuring seamless productivity through rapid hardware/software resolution, proactive asset management, and compliance-ready deployments in regulated environments. Role & Responsibilities

• Provide Tier 1–2 desktop support for Windows, macOS, and enterprise-grade peripherals across corporate offices in South Korea.
• Deploy, configure, and troubleshoot desktops, laptops, printers, VoIP phones, and collaboration tools (MS Teams, Zoom, Slack).
• Image and re-image devices via SCCM/Intune, ensuring standardized OS and security patch compliance per client SLAs.
• Document ticket resolutions, maintain CMDB accuracy, and escalate complex issues to Tier 3 or vendor teams.
• Support AD authentication, MFA enforcement, and endpoint security policies (BitLocker, endpoint protection).
• Collaborate with facilities and IT operations to coordinate on-site hardware refreshes, moves, and asset audits.

Skills & Qualifications
Must-Have

• Windows 10/11
• macOS
• SCCM
• Microsoft Intune
• Active Directory
• BitLocker
• Microsoft Teams
• Remote Desktop Protocol

Preferred

• Experience with Korean-language OS interfaces or local Korean IT support environments
• Familiarity with enterprise endpoint security tools (CrowdStrike, McAfee, SentinelOne)
• Basic network troubleshooting (IP, DNS, VLAN, ping, tracert)

Benefits & Culture Highlights

• Stable, client-facing role with opportunities for advancement into infrastructure or security tracks.
• On-site access to global IT operations centers and vendor training programs.
• Work within a structured, process-driven environment with defined SLAs and escalation paths.