As a Customer Representative , you'll be instrumental in ensuring dealers and end users receive prompt assistance to resolve technical issues and enjoy a smooth experience with our client's products. Your duties and responsibilities include:
Acting as the initial point of contact for dealers and end users via phone during help desk operations
Managing tickets from dealers and end users, ensuring clear and concise communication while adhering to relevant policies and procedures to uphold top-notch customer support standards
Identifying and resolving technical issues related to products, as well as detecting and reporting any quality concerns
Keeping abreast of product developments to provide accurate and current information to dealers and end users
Maintaining a positive and professional demeanor while assisting dealers and end users
Requirements
These are the qualifications in a nutshell:
Proficient communication skills in German and Polish, both written and verbal, next to English
Other than that:
Exceptional problem-solving and troubleshooting capabilities
Capability to thrive in a fast-paced setting and manage multiple tasks
Keen attention to detail and strong organizational skills
MBO level education or equivalent experience
Minimum of 2 years of relevant work experience
Familiarity with Office 365, and preferably proficiency in using Freshdesk and Microsoft Dynamics
Benefits
Our client is prepared to offer you a salary of €3000 (gross)/month. On top of that, they offer:
26 vacation days a year
travel compensation
good retirement plan
Personal development training's
Monthly team events
Hybrid working (3x2) after onboarding period
Application Procedure
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