As a key member of the Customer Support team, you will play an integral role in ensuring the seamless execution of daily operations. You'll be empowered to make timely decisions and contribute to maintaining a collaborative and high-performing team environment. Responsibilities include:
Handle end-to-end order lifecycle, from entry to billing, using SAP
Coordinate with warehouse and logistics providers to ensure accurate order handling
Initiate and oversee any subcontracting needs with logistics partners
Maintain ongoing communication with clients and internal sales teams to ensure clarity and alignment
Delivery Oversight:
Serve as the liaison with transportation providers to monitor shipments
Actively track and respond to delivery date changes
Keep customers and sales informed of any updates or delays
Customer Relationship Management:
Build and maintain strong commercial ties with customers and partnership with the sales team
Be the first line of support for inquiries and complaints via phone or email
Manage updates in the system related to customer profiles, product details, pricing, and promotions to support efficient operations
Continuous Improvement & Projects:
Participate in ad hoc initiatives and projects aimed at enhancing customer satisfaction and team effectiveness
Requirements
We’re searching for a customer-focused professional who thrives in a dynamic environment and brings both empathy and efficiency to the table. Your Profile:
Minimum of 1 year of experience in a customer service role is is a plus, not a must
Strong interpersonal and communication skills, both written and verbal
Attentive listener with the ability to ask insightful questions to fully understand customer needs or concerns
Clear, compassionate communicator who can articulate information effectively and with empathy
German C2 and English B2 or higher are required. A third language such as Dutch or French is a big plus.
Excellent organizational skills and the ability to manage multiple priorities while meeting deadlines
Interest in and willingness to learn the technical side of our client's lighting solutions
Positive, self-motivated mindset with a collaborative spirit and a drive to inspire those around you
Proactive, hands-on approach to daily tasks and continuous self-improvement
You are located in the Eindhoven area
Comfortable working with digital tools and systems, including Excel.
Currently residing in Eindhoven or the surrounding area.
Benefits
8% holiday allowance
variable bonus of 10% of your salary
pension plan
1 day working from home after onboarding (3 months)
direct contract with the client
25 holidays
travel allowance
Application Procedure
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