Remote anywhere in Greece or on-site in Athens.

We are recruiting Dutch-speaking Customer Service Representatives to support customers of an international online travel platform.

In this role, you will assist customers with their enquiries, provide information and resolve issues to ensure a smooth and positive customer experience.

Responsibilities

Providing customer support in Dutch and English via email, chat and phone;
Assisting customers with enquiries and resolving issues in a professional and timely manner;
Providing accurate information and guidance based on customer needs;
Identifying and addressing customer concerns, escalating more complex cases when necessary;
Maintaining high standards of customer service and customer satisfaction;
Following established procedures and quality guidelines.

Requirements

Dutch proficiency at C1–C2 level;
English proficiency at C1–C2 level;
Strong communication and problem-solving skills;
A customer-oriented approach and a professional attitude;
Ability to work independently and as part of an international team;
Willingness to complete the required training and onboarding process.

Location and Work Model

Choose one of the following options:

Remote: Work from anywhere in Greece after completing the initial onboarding process in Athens, Geeece
On-site: Work from the company's office in Athens.

Salary

€1,500 gross per salary payment, paid 14 times per year.
Equivalent to approximately €1,750 gross per month , averaged over 12 months.

Relocation Support

For candidates relocating to Athens, the company offers:

Three weeks of hotel accommodation near the office during the initial relocation and training period;
Financial relocation assistance of up to €300 towards flights or other relocation expenses.

Customer Service Representative - Dutch speaker (relocation to Greece provided)

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