Customer Care Operations Expert with French language in Heerlen, Nederland

Medtronic seeks a Customer Care Operations Expert to manage end-to-end order-to-cash processes for Spinal and Aortic units across Western Europe. The role combines operational execution, customer partnership, and continuous improvement initiatives while supporting medical technology delivery to patients.

Responsibilities

• Serve as primary contact for business partners on order-to-cash process execution and collaboration
• Own complete order cycle from request through delivery with accuracy and quality focus
• Resolve issues proactively by coordinating across functions and identifying root causes
• Build partnerships with customers and internal stakeholders across Western Europe
• Contribute to continuous improvement roadmap using Lean Sigma principles

Requirements

• Bachelor's degree
• Fluent in French and English, written and verbal
• Customer service, order operations, or sales support experience
• Proficiency in Microsoft Office, ERP systems, and SAP
• Strong ownership mentality and problem-solving capability
• Continuous improvement mindset with process optimization focus
• Ability to prioritize and adapt in fast-paced environments