The IDT Ops - Customer & Data operates as a senior Service Manager within the IAS ‑ CIAM Customer & Data team, providing deep technical and operational expertise to ensure platform stability, security compliance, and continuous improvement for Shell’s Customer Identity & Profile Management (CIAM) capability.
The role is responsible for the day‑to‑day operational support, product release, onboarding of application, security, optimization, and governance of CIAM services, including authentication, identity lifecycle management, inventory management and integrations with all line of business applications and platforms.
Accountabilities:
Provide build-and-operate support for Akamai Edge services to meet availability, stability, performance, and SLA commitments.
Perform advanced troubleshooting and root‑cause analysis for incidents, problems, and recurring issues across authentication and identity flows.
Support and lifecycle management of applications and integrations consuming CIAM services.
Execute and support change, release, and deployment activities to ensure secure and controlled service updates.
Ensure compliance with Shell security, risk, and control frameworks (e.g. access reviews, audit evidence, logging, data protection).
Maintain accurate service documentation, runbooks, SOPs, and knowledge articles.
Manage dependencies and constraints by explicitly documenting trade-offs, owning technical debt actions, and escalating risks early.
Work with vendors and internal teams to track defects, enhancements, and roadmap dependencies.
Own service reporting (KPIs, operational reviews) and drive continuous improvement actions to reduce incidents and improve service health.
Vast experience in Akamai Edge tools.
Expert in Akami Edge suit – DDOS Protection, API security, Bot detection, Geo-Fencing, WAF security, IT Threat, CDN and Account Protector.
8+ years in IAM technologies, customer identity platforms (CIAM), and enterprise authentication services.
Hands‑on experience with protocols such as OAuth2 and OpenID Connect, and products such as Okta, Auth0, and Akamai Identity Cloud.
... en DORA; - Sterke analytische en communicatieve vaardigheden en het vermogen om zelfstandig klantvraagstukken op te lossen. Certificeringen zoals CISSP, CISM, CIAM, SailPoint Certified Engineer of Okta Certified Professional zijn een pré. De voordelen - Een bruto maandsalaris van € 4.859 tot € 6.479, afhankelijk van functieniveau ...
... realiseren. - ervaring om technische keuzes te maken met oog voor stabiliteit, schaalbaarheid en onderhoudbaarheid. - vermogen om samen te werken met collega‑engineers en partners en daarbij inhoudelijk scherp blijven op kwaliteit en continuïteit. - kennis van platform engineering binnen database domeinen, met kennis van ...
... experience in electrical systems, specifically within low and medium voltage applications. - Demonstrable experience in field-based roles such as Commissioning Engineer, Service Engineer, or similar, with a strong understanding of system installation, testing, and troubleshooting. - Exceptional analytical skills with a keen ...
Functieomschrijving Ben jij toe aan een bouwproject waarbij je technisch echt wordt uitgedaagd en niet iedere dag hetzelfde voorbereidt? Als Engineer / Werkvoorbereider Bouw in Arnhem werk je aan de herontwikkeling van het Cobercokwartier. Een binnenstedelijk project waar nieuwbouw, renovatie, duurzaamheid en complexe technische ...
Mechanical Engineer | Current Products (32 tot 40 uur per week) Wat ga je doen in deze functie? Als Mechanical Engineer binnen het Current Products Team ben je samen met je collega's verantwoordelijk voor het beoordelen, uitwerken en coördineren van technische vraagstukken en verbetervoorstellen vanuit diverse afdelingen ...
... te behalen. - Uitstekende beheersing van de Nederlandse taal is vereist wat ga je doen Als docent begeleid je studenten van de opleiding Network & Security Engineering op het gebied van netwerk- en securitytechnologie. Je verzorgt onderwijs aan studenten in alle studiejaren (jaar 1 t/m 4) en bent betrokken bij het begeleiden ...
... krijg je bij ons de ruimte om zowel zelfstandig als in teamverband uit te blinken. The world is how we shape it. Let’s shape it together. Als Oracle Cloud Engineer help je organisaties bij het ontwerpen, bouwen en beheren van robuuste Oracle-omgevingen. Jij combineert diepgaande technische kennis met adviesvaardigheden ...
... products and supplier deliveries meet the required quality and technical standards. You will identify and manage non-conformities, coordinate solutions with Engineering, Production, AIT and suppliers, and contribute to continuous improvement of product quality. - Monitor and control quality processes during production and ...
... designs by means of conceptual experiments. This assignment will be carried out at CPP R&D. Your profile You are currently studying at the TU/e Mechanical Engineering in the Micro Thermo Fluids or Microsystems department and ready for your final MSc graduation assignment. You think it is a challenge to perform your MSc. ...
... sustainable future that we can all be proud of. We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride? We are looking for a Lead Engineer, ...